Ares Casino

Ares Casino Review

In the Ares Casino test, we could not find any information about the valid casino Licence on the website and neither could we explore it via live chat or e-mail inquiries. The year of the foundation and the name of the company are also not listed. In the live chat, when we asked about this, we were first referred to another website and then asked to write an email to customer support on the subject. There was no answer to this, at least not after five days.

The advertised welcome bonus of 400% up to €2,000 turns into a €2,000 bonus on the first seven deposits by clicking on the banner of the offer, which is subject to a very high turnover condition and cannot be classified as fair. Read our review so you don't decide to wager real money at Ares Casino.

Pros of Ares Casino

• Various payment methods
• Fair deposit and withdrawal fees

Cons of Ares Casino

• No mention of a casino Licence
• Unfair Bonus Terms
• No indication of the payout percentages of the games
• Small game selection

Ares Casino Bonuses 

Ares Casino advertises a very high deposit bonus of up to €2,000 for the first 7 deposits. When you look at the bonus conditions you realize that this offer is not fair.

On the website there is no reference to further bonus offers for existing customers and when asked in live chat, the only answer was “Ask customer support via email”. There was no reply to the e-mail, just like the question about the Licence. So we don't assume that there will be more bonuses for existing casino customers.

New players can activate a welcome bonus of 400% or 100% up to a total of €2,000 at Ares Casino. The deposit bonus is tiered as follows:

If you search long enough in the general terms and conditions, you will find the bonus conditions for the welcome bonus. There is no indication of this directly with the bonus offer.

The bonus money has to be wagered 50x before you can request a withdrawal from the casino. We consider this wagering requirement to be unfair, especially with the high maximum bonus money of €2,000.

You will not find a list in the bonus terms and conditions of which games the wagering requirement applies to which percentage. It is only pointed out that the condition does not apply to all casino games. The bonus is valid for a total of 30 days.

Ares Casino Games

Ares Casino offers over 300 casino games. The quite handy filter option lets you select the different non gamstop games according to not very common criteria. Below that are the risk level, slot type, game providers, theme, features and paylines.

The games are from well-known software providers such as:

• Novomatic
• Betsoft
• NetEnt
• Playtech
• Merkur
• IGT

There is no information on the website about the size of the jackpots and it is not clear to the players which slots may be jackpots.

Live Casino Games

To be able to see the range of games at Ares Online Casino at, you must already be registered with the casino. By clicking on the menu button you will see the Live Casino option powered by Lucky Streak.

The games on offer are baccarat, blackjack and roulette, with just one option for baccarat, four for blackjack and five for roulette. The website kept getting stuck in the test when navigating the live casino and we could only get back to the main page by clicking on the “Sitemap” tab.

Mobile Casino

Ares Casino does not offer a mobile casino app and the website does not provide any information about mobile gaming other than stating that the games work on mobile. Playing is possible on mobile phones and tablets, on iOS and Android via the mobile web browser of the end device.

We tested mobile play and on the iPhone, most games got stuck and we had to close the website completely and log in again and again. Other games run extremely slowly. So the games are not well optimized for the small screen.

Payment Methods

Ares Casino offers a list of the deposit and withdrawal methods offered on their website when you click on “Payments” in the menu. You can make deposits and withdrawals using the following methods.

Except for VISA and Mastercard (depending on the credit card conditions), no fees are charged for deposits. Depending on the payment method, the minimum deposit is between €5 and €15. The maximum deposit is between €500 and €3,000. Withdrawals are subject to a 2.5% fee for MasterCard and VISA, while Skrill, Neteller and ecoPayz each charge a fee of €2.50.

Not all payment methods that you can use for withdrawal are also available for deposit, so there was a point deduction here.

Security and Fairness    

Unfortunately, we can't award more than 2 out of 10 points for security and fairness, as Ares Casino does not provide any information on the company's location on its website. Likewise, we could not find any information about the responsible company itself, which is said to be behind the casino. The lack of a valid casino Licence is clear here and a serious shortcoming.

After contacting the casino via live chat, we were given a reference to a company called Red Baron Group in Curacao, which operates the website www.777jackpot.com. After searching this website, we found no information about a gambling Licence there either. When asked again in the same live chat conversation if we could get the Licence number, the response was, “Send your question to [email protected],” which we did and are still waiting for an email response today.

On the subject of data encryption, the website mentions that it uses standard encryption used by international banks. However, it does not describe which method this is.

Clicking on the “Privacy and Security” tab, you can read that the casino collects your personal information “for specific purposes only” and “processes it lawfully according to the rules”. As a player, you supposedly “know and accept” these rules. We can't give any more points for this aspect, because Ares Casino says it only “makes an effort” never to pass on your data to third parties without your consent. Today, this effort cannot be regarded as GDPR-compliant.

On the subject of responsible gaming, the website warns you and reminds you that it is important to set your limits when gambling. However, the casino does not offer any mechanisms to set these limits.

Customer Service

The almost non-existent customer service is one of the most negative points at Ares Casino. A question and answer section is completely absent and by clicking the “Contact Us” button at the bottom of the webpage, you will see the “Customer Service” dialog. Here you enter your name, email address and message, and then you can choose to send the message to General Customer Service, Suggestions or Product Support.

Even after five days, we have not received an answer to our e-mails with questions about the Licence and the bonus promotions, which leads us to classify customer service as non-existent.

In the same dialogue, you will see a UK phone number with an area code and an incomplete address. The e-mail address [email protected] is also given.

A click on the promising message “We are online – Chat now” at the bottom right of the screen will take you to the live chat. As already described, we have taken advantage of this offer several times. There was no response several times and twice we got a response that seemed more like a bot response though. We were referred to another casino and when asked for the licence number we were told to send an email which was never answered.

When we asked via live chat two days later why we didn't get an answer to the e-mails, there was no answer at all in the chat.

More Information About the Ares Casino Operator

Conclusion   

We can't say Ares Casino is the absolute best out there right now. There are a lot of downsides that the casino has to deal with. The rating of the Ares Casino is very negative for us. The fact that no casino licence (neither in the EU nor in another country) can be found on the website and that this could not be requested in live chat or by email is the main point of criticism. We were also only able to find out a company name via chat, whereby we were referred to another casino whose website also does not provide any information on the licences.

Likewise, the website lacks any information about the payout percentages of the existing games, which means that these cannot be checked.

The unfair bonus conditions with a 50-fold turnover requirement when activating the welcome bonus help just as little as a non-existent bonus offer for existing customers to be able to award more points for the evaluation here.

The portfolio of only 300+ casino games includes a live casino, but with a very limited number of options and poor functionality when playing.

Customer support is next to non-existent and we were left with the impression that the live chat is just a chatbot that responds when someone asks about the licence. There is either no answer at all or the answer is to contact customer support by e-mail, in which case we didn't get an answer by e-mail either.

FAQ About Ares Casino