Where Can You Complain About Online Casinos?

Best UK Casinos Β» Where Can You Complain About Online Casinos?

A user has several options for complaining about problems with an online casino. In general, it is advisable not to let too much time pass and to submit the complaint specifically and within a foreseeable time. Many reputable providers and portals have set up a complaints procedure or support portal for this purpose. Here, customers can contact the appropriate employee directly if they have problems.

Where Can You Complain About Online Casinos

Where Can I Get Help?

Every payout on a new online casino site is like an online casino fraud test. After all, you don’t yet know how long a payout will take, how the online casino handles money back and whether the payout will even arrive. Licensed casinos are always fair as long as you stick to the terms and conditions. Thegamepoint naturally only recommends casinos with a valid gambling license.

In the following, we will tell you how you can defend yourself against casino rip-offs and what you need to pay attention to in order to nip problems with withdrawals, for example with online casino Paypal, in the bud.

Online Casino Fraud Test: Which Online Casinos Are Reputable?

At Thegamepoint you will only find licensed online casinos where online casino fraud is unlikely. In fact, licensing is the most important indicator when you want to judge the seriousness of a casino.

In order to avoid casino fraud in advance in your online casino in the UK, it is advisable to avoid dubious internet casinos. If you pay attention to the following points, you will greatly reduce the risk of ending up in a fraudulent casino:

πŸ‘‰ Licensing 

Never register with casinos without a license. MGA licenses or state concessions are ideal. The Curaçao license is slightly weaker than the licenses from the Malta Gaming Authority. However, it is generally considered reputable and is also the only license option for crypto casinos.

You should find the logo of the licensing authority with a link to the license register on the homepage of a casino or in the footer of every other page. Anything else is not reputable.

πŸ‘‰ Test Agencies

Casino games often use an RNG that generates random game results. Testing agencies such as eCOGRA, iTechLabs or GLI check whether the casino random number generator is functioning properly. 

The testing centers also ensure that the casino processes your payouts quickly.

πŸ‘‰ Reviews & Comparisons

Authentic and honest casino reviews provide initial clues and highlight the strengths and weaknesses of the providers. Comparison portals help you find the perfect online casino.

πŸ‘‰ Reputation

On relevant portals, players can rate casinos and write their own test reports. These reports ruthlessly reveal weak points. Casino complaints are sometimes also made public. This way you can immediately see whether those responsible are reacting to complaints or are just waiting them out.

Protection Against Casino Fraud: What Do I Have to Consider As a Customer?

After registration, there is a risk of experiencing casino fraud even in reputable online casinos. Or, to be more specific, of having the feeling of being cheated. The online casinos set a few rules for the welcome bonus, for example, which are not immediately clear to beginners. Below we provide casino help and point out the most common pitfalls.

1. Provide Correct Information When Registering

Online casinos are obliged to collect and check personal data. If casino verification is required, you must provide proof of the data you provided when registering at the casino. If you have made up a false name, verification is not possible. As a result, the account will be closed and winnings will be withheld.

Note : If you move – or if your data changes for any other reason – you should update your profile promptly. If you are unsure, contact customer service.

2. Do Not Open a Second Account

You can only register once on each casino site. Some online casinos often only allow one account per household. Read the terms and conditions carefully and, if in doubt, ask which rules apply to your living situation.

Have you lost your login details? Use the forgot password function or contact customer service to find a solution.

3. Comply With the Bonus Terms & Conditions

Winnings made with a deposit bonus can usually only be withdrawn once you have met the wagering requirements . If you request a withdrawal before this, you will forfeit the bonus and all winnings made with the bonus.

4. Follow the Rules for Casino Withdrawals

The vast majority of casinos stipulate in their terms and conditions that you must wager the deposited amount once or more. Before this, you either cannot request a withdrawal or the operator will charge you hefty fees.

Sometimes only one withdrawal is free within a certain period of time. Also pay attention to the withdrawal limits, which apply daily, weekly or monthly. Different withdrawal limits may apply depending on which payment service you use.

5. Verify the Account

Licensed online casinos always carry out an identity check. Without casino verification, withdrawals are not possible. As part of the identity check, you must submit identification documents and prove your address.

Occasionally you will also have to verify your payment method. In rare cases, the “origin of funds” will even be questioned. However, the latter is only to be expected for large transaction amounts.

Online Casino Bonus Fraud? Bonus Conditions & the Small Print

In the online casino fraud test, the casino bonus is often the main reason why people feel cheated. No matter how tempting the promotional offers sound, we always discover passages in the small print that make it very difficult to withdraw the bonus balance and thus also your chances of winning at the online casino. If you want to avoid problems with online casino withdrawals, follow our bonus tips.

 πŸ“ Casino Bonus Tips Against Online Casino Fraud

Wagering conditionsBefore a casino bonus can be paid out, you have to wager it several times. This is also known as a rollover.
Maximum betAs long as a bonus is active, there is a maximum amount for all bets. You can bet more, but if you want to withdraw it, it will be determined that you have violated the rules. The consequence: bonus winnings will not be paid out.
time limitIn most cases, you do not have an infinite amount of time to meet the wagering requirements. Usually, you have between 7 and 30 days to meet the wagering requirements. The stricter the bonus terms, the more time you have to allow for your sessions.
Blocked Casino GamesCasino games other than slots do not count 100% towards the bonus progress. Instead, bets are only counted proportionately. There are also games that are blocked when the bonus is active, such as jackpot machines.

If you do not understand certain rules in the online casino the UK, have the feeling that you only lose in the online casino the UK or come across contradictory information about your online casino bonus without a deposit, ask in the live chat.

Should the terms and conditions be incorrect, the original version always applies. If you find the bonus conditions in your online casino winning chances unclear, it can be helpful to change the language of the website to English.

Checklist: Online casino Doesn’t Pay Out – What Can I Do?

Are you still waiting for your payout even though you’ve done everything right? Before you report a casino scam, go through our online casino test checklist. Maybe you’ve overlooked something.

  • Have you specified your withdrawal method correctly and adhered to the withdrawal limits?
  • Have you waited long enough?

Some casinos process withdrawals more slowly than others. Check the terms and conditions to see how long you need to allow for processing. Wait until that time has passed. It’s possible that your withdrawal hasn’t been processed yet.

  • Have you verified your account?

Even if you have verified your identity in the past, new proof may be requested. Check your emails – especially the spam folder – and look for a request from the casino.

  • When did you last request a withdrawal?

Some casino operators stipulate in their terms and conditions that a certain period of time must pass between two withdrawals. This could affect the withdrawal time.

  • Have you already contacted customer service?

Experience has shown that you will get the best information if you contact the operator via live chat or email.


If you suspect that withdrawals are being delayed on purpose, save your communication with the casino. If you are forced to file a complaint with the licensor, you will be able to better substantiate your view of things.

Frozen Account: Casino Help

After the withdrawal, you log in to see whether your winnings have been paid out. But after logging in, you see the surprising message that your account is blocked. What now? Have you fallen victim to an online casino scam?

In fact, this is a normal process, especially after withdrawals. The block is often associated with a request for verification. Check your email inbox or write to customer service to clarify the matter.

It cannot be ruled out that your account was frozen for another reason. If the online casino has reason to suspect that you are addicted to gambling, this can also result in a ban.

Where Can I Get Help If I Suspect Online Casino fraud?

You have been waiting for your winnings in your online casino in the UK for a week, but the online casino is not paying out and you are afraid of an online casino scam. What is the best way to proceed? The first port of call should always be the casino customer service. Almost every online casino has a live chat. Alternatively, you can also send an email.

In case you are repeatedly fobbed off with empty words without anything seeming to change in the status quo, you have the following options, which we will present to you in this online casino test:

πŸ‘‰ Use a portal for alternative dispute resolution. Some casinos themselves commit to working with certain mediator platforms. At the moment, these mediators, also known as ombudsmen, are more common abroad.

πŸ‘‰ If you suspect that the casino is fraudulent, you can file a complaint with the licenser . Online forms are available for this purpose. The operator must respond to such complaints. Otherwise, the license could be revoked.

πŸ‘‰ It is rarely helpful to hire a lawyer . This is because the casino sites are usually based abroad. As a rule, you are left with the costs, or the costs far exceed the payout of winnings.

πŸ‘‰ If you are sure that you are in the right, it might be a good idea to make it public. If you describe the problem in a forum, write a blog post or upload a video to YouTube, you can put pressure on the online casino. Of course, this requires that you have a certain reach. Always remain fair in your statements and insist on an amicable solution.

πŸ‘‰ One last option: contact the casino’s software developers. This step is unlikely to have any real effect. However, it can be one of many building blocks to put pressure on the operator.

πŸ’¬ Casino Complaints About Online Casino Fraud & Dispute Resolution

You have the option of submitting online casino complaints to the licenser. Important: Contact the correct regulatory authority. You can find out which license it is in the casino’s footer.

The complaint form is often only available in English. In the case of an MGA casino complaint, knowledge of English is an advantage. The licenser will ask the casino to comment. The complaint is a powerful tool because the casino operator must react.

Calling in a lawyer is usually hopeless, even in cases of obvious online casino fraud, because the casinos are based abroad. The costs for a new online casino fraud test would be immense, and the chances of success against a supposed online casino rip-off would be slim.

Online Casino Fraud Test: Often Simple Solution for Casino Problems

The strongest weapon in online casino fraud testing is communication . Misunderstandings in your new casino fraud test or misunderstood rules are – at least on reputable casino sites – much more likely than casino rip-offs.

The best thing to do if you have any problems with your withdrawal or account is to contact customer service via live chat and explain your problem. Be friendly but firm. If you don’t get anywhere that way, use the alternative dispute resolution channels. 

If you are interested, the best online casinos will show you the way, including with your live casino fraud test. You can also try your luck by filing a complaint with the licenser if you are unsuccessful here.

To avoid any problems, you should only play in licensed online casinos. Thegamepoint will be happy to show you where to find the most trustworthy casinos online.

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